Shipping Policy

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1. Shipping

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When will my creative pieces arrive ?

All orders are dispatched within 48 business hours. Shipping times vary depending on where you are, but normally it takes from 3 to 5 days. 

Please note this is an estimate and not a guarantee – Swiss Post does not operate during public holidays and can have delays on their side for other reasons, over which we have no control.

 

Do you offer free shipping?

Yes! We provide free delivery or pickup within Geneva.

Pickup Location: Gare Champel, Av. de Champel, 1206 Geneva, Switzerland

Once your order is placed, we’ll contact you to arrange a convenient date and time for delivery in Geneva or for pickup at our location.

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IMPORTANT: If your package gets returned to our warehouse in Geneva by Swiss Post because they couldn’t deliver it (e.g., „recipient not found at address provided“), we don’t cover the fees to reship your order. To avoid such occurrences, please make sure to check your address and name before finalizing your order with us. If you just recently moved and your address changed, we kindly advise you to notify your local post office immediately and register your change of address with forwarding.

 

Where do you ship TO/FROM?

We’re starting small and currently only ship within Switzerland

All creative pieces are kept in our warehouse in Geneva, so we ship directly from Switzerland.

Exploring International Opportunities: Should you aspire to share your creative pieces beyond the borders of Switzerland, we extend a warm invitation to connect with us. Contact us at  contact@yiy-bo.ch , and together we can explore the possibilities and chart a path forward that aligns with your needs.

 

How can I track my parcel?

The tracking number of your parcel is included in your shipping confirmation email following the order confirmation. Please check your junk email folder if you don’t see the order confirmation – both emails must be there. Once you have the tracking number, you can check the status of your parcel on Swiss Post website or app.

 

The tracking shows my parcel is delivered, but it’s not in my letter box. What happened?

Firstly, we recommend checking with your neighbors if they have received your parcel by accident – this solves 99% of such cases. If your neighbors did not receive it either, the parcel is most likely stolen.

Suppose you consider the parcel to be stolen. In that case, you can make a claim at your local police office and then send the claim to your Household Insurance (Assurance Ménage / Haushaltversicherung / Assicurazioni Economia domestica).

YIY-BO Association is not responsible for lost or stolen packages unless such an event happens during transit. Therefore, we recommend that you track your parcel and schedule your Swiss Post delivery using the Swiss Post website or app.

 

2. Returns 

 

Can I return, cancel or exchange a product?

If you have just placed an order and realized you took the wrong item or would like to cancel an item, please email us right away at contact@yiy-bo.ch, so we can help you adjust the order if it’s still in the warehouse.

 

Refund policy 

You can return the products you want from your order within 14 calendar days from the day you receive the products and we will issue you a refund.

If you have changed your mind about your order or have had a mistake when doing so, don’t worry! The products to be returned must be in the same condition in which they were received; unopened and with original packaging and box.

Once we receive the returned products, we will check that everything is correct and we will contact you to confirm that the refund is managed. In these cases we will reimburse you for the amount of the products received, but not the shipping costs of the original order.

Write us at contact@yiy-bo.ch! Send us the order information and a photograph of what you want to return and we will tell you how to do it.

 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We will take care of the whole process very easily and at no cost to you so that you continue to love us very much. Contact us at  contact@yiy-bo.ch